RETURN POLICY

We accept returns on most new/unopened items within 10 days of delivery for a full refund minus the shipping costs to return the item(s). We do not offer returns beyond 10 days under any circumstance.

The items must be in new/unused condition, in the original packaging and with the tags intact. Items like teethers, bibs, pacifier clips, teething necklaces and other chewable items are not eligible for returns. Due to potential health code violations, sales of these items are final. 

Again, all items must be in original packaging, unworn and UNWASHED. If it is determined that an item has been worn or washed it will not qualify for a return.

To initiate a return please utilize the "Contact Us" page or email info@zerothirtysix.com. Include the reason for the return, the order number, your contact information and the description of the item(s) you wish to return. Once approved, ZEROTHIRTYSIX, LLC will reply via email with further instructions and provide a return shipping label to streamline the process. The refund will only be processed once we physically receive the item(s) and determine the Item(s) condition meets eligibility.

 

Again, please note that the shipping charges will be deducted from the total refundable amount.

If the package is not received or is in 'transit' for an extended period of time, the buyer agrees to and is responsible for opening a claim with USPS, FedEx, or UPS to find the lost package. ZEROTHIRTYSIX, LLC does not assume any responsibility for lost or missing shipments, or damaged packages during the return process.

If the item was a gift, please provide proof of purchase. If you do not have proof of purchase, your items can only be returned for store credit.

Please allow 30 days for us to process your return. If you have not received a refund after 30 days, please contact your bank. 

 

EXCHANGES

At this time ZEROTHIRTYSIX, LLC does not accept exchanges.

 

ORDER CANCELATION

In conjuncture with our “Terms of Service” ZEROTHIRTYSIX, LLC reserves the right to cancel any order or return at any time and at our sole discretion. This can include potential fraud prevention, orders connected with a previous credit card dispute or inventory errors.

If you would like to cancel an order that has already been shipped or delivered to you please note that a 25% re-stocking fee may apply. Again, ZEROTHIRTYSIX, LLC is not responsible for refunding expedited shipping charges.

 

PROMO CODES

Any and all coupon codes must be applied at the time of purchase and before finalizing the order. They cannot be combined with other offers or applied to any previous orders. Coupon codes must be used within the corresponding season, window or stated timeframe. If you are experiencing technical issues when attempting to apply a coupon code to an order please email us immediately at info@zerothirtysix.com.

 

SALE ITEMS

All sales are final on items labeled "on sale" or “clearance”. No exchanges or returns will be permitted.

 

INTERNATIONAL SALES

All international sales are final. There will be no returns or exchanges accepted. 

 

GIFT CARDS

At this time gift cards are not available.

 

PRODUCT INFORMATION / SIZING

Although availability may be indicated on the site, we cannot guarantee product availability and products. If you have any questions about sizing, please email us at info@zerothirtysix.com

 

SAFETY GUIDELINES

As a distributor, ZEROTHIRTYSIX, LLC remains a third party entity. See the original manufacture for all product safety guidelines, disclaimers and warnings. 

 

USER COMMENTS, REVIEWS AND OTHER SUBMISSIONS

In addition to and as stated in our “Terms of Service” all comments, feedback, reviews, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to ZEROTHIRTYSIX, LLC on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain the sole property of ZEROTHIRTYSIX, LLC. 

 

INTELLECTUAL PROPERTY

ZEROTHIRTYSIX, LLC and ZEROTHIRTYSIX.com graphics, logos, designs, and service names are trademarks of the company DBA ZEROTHIRTYSIX. Refer to “Terms of Service” and “Privacy Policy” for additional detail.