FAQ

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Orders placed on our site are generally processed and shipped within 24 hours after receipt of payment, exclusive of weekends and holidays.

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CAN I ORDER BY PHONE?

​​Presently we do not process any orders by phone. All orders must be placed directly on our online website. Click here to shop now.

WHAT ARE PREORDERS AND WHEN DO THEY SHIP?

Be the first to order a brand’s newest line or collection with preorders!  A preorder is an order that you can place for items that have been ordered for our inventory, but are not yet in stock. Generally pre-orders are shipped within 2-4 weeks of placing your order. Please see product description for shipping timeframe on any specific pre-order product.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept the following forms of payment:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

WHAT ARE THE SHIPPING COSTS?

We offer a $15.00 flat rate for all purchases under $50, FREE SHIPPING throughout the contiguous United States for all purchases over $50, and the following flat rates for overseas/international orders:

Alaska, Hawaii, Puerto Rico, and Canada - $20.00

Rest of World - $38.00

All items are shipped via USPS.  USPS time frame for delivery in FLORIDA is approximately 2 business days, and USPS time frame for delivery in the United States is approximately 4 business days.  Please note we DO NOT guarantee earlier delivery beyond 5-7 business days.  

For international orders, USPS time frame for delivery is approximately 15-25 business days.  IMPORTANT: All applicable custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in particular occasions, custom agents may delay delivery of some packages.  ALL INTERNATIONAL ORDERS ARE FINAL SALE.

Should you require expedited shipping, or delivery with a required signature, please email us at info@zerothirtysix.com and we will gladly coordinate for an additional fee.

We will always do our best to ship your package to you as soon as possible.

HOW CAN I TRACK MY ORDER?

You can track your order by visiting www.USPS.com.  Note, a tracking number is only sent to your email address once we have prepared your package for shipment and delivery.  Additionally, please allow 24-36 hours for your tracking information to be updated on the www.USPS.com site from the time you receive your tracking information email from our team.   

For international orders, unfortunately, once your package has left the United States you are unable to track the package. The last tracking information you will be updated with is a sorting facility within the U.S. This is an indication that your package is with the Customs Department in your respective country.

​​WHAT HAPPENS IF I DO NOT RECEIVE MY PACKAGE?

Should you not receive your package, please contact our team at info@zerothirtysix.com for assistance in locating your order.   

For international orders, if the 25 business days have passed, please contact our team at info@zerothirtysix.com.  

​​HOW LONG DOES IT TAKE TO PROCESS REFUNDS?

You will receive an email from our team indicating your refund has been successfully processed once the refund has been submitted.  Once received, please allow 2-10 business days for the credit to be applied back into your account.

​​HOW OFTEN DO YOU RESTOCK?

We regularly restock. However, there are no guarantees that an item will be restocked. 

HOW MANY DAYS DO I HAVE TO RETURN MY ORDER?

​The 10-day return period begins from the date you receive your package.  Please note, ALL INTERNATIONAL ORDERS AND ALL ORDERS PLACED WITH A PROMO CODE ARE FINAL SALE.

​​CAN I MAKE CHANGES OR CANCEL MY ORDER ONCE IT IS PLACED?

Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.

​​DO YOU OFFER PROMOTIONS?

We love our clients and are constantly offering special promotions via our email subscription service and our Instagram page, zerothirtysix.  We invite you to connect with us to be the first to know when we have any promotions, including our favorite - giveaways!

To apply a discount code to your order, you must first add items into your cart. Once you are ready to checkout, click on "View Cart" button on the bottom right side of the page.   This will lead you to a new page where you will find the Promo Code box. Click on the "Apply Promo" box and enter Promo Code here, then click on "Apply". Once this is complete and you proceed to checkout, you may then proceed with successfully placing your order. NOTE: Discounts, shipping and tax will be calculated in checkout.

IMPORTANT:   ALL ORDERS PLACED WITH A PROMO CODE ARE FINAL SALE.

IS MY INFORMATION SAFE SHOPPING ZEROTHIRTYSIX.COM?

Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the Internet will remain unaltered and secure. If you have any concerns about placing your order online, please contact us at info@zerothirtysix.com.

ARE YOU GOING TO GO CRAZY WITH THE EMAILS?

ZEROTHIRTYSIX sends occasional promotional emails to keep our subscribers informed about the latest trends and sales at zerothirtysix.com.  It is possible to unsubscribe at any time by simply clicking the link at the bottom of an email. Having trouble? Send an email to info@zerothirtysix.com with the subject line "unsubscribe". If you are unsubscribed, any emails you receive from zerothirtysix.com will be directly related to your orders.

​​HOW DO I CONTACT YOU?

It's easy to contact us by sending an email to customer service at info@zerothirtysix.com. Please allow 24 business hours for a response. Our team is standing by Monday-Friday 10am-7pm EST.

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©2021 by ZEROTHIRTYSIX, LLC

About ZEROTHIRTYSIX

ZEROTHIRTYSIX offers timeless, high quality, and responsibly made clothing for children ages zero to thirty-six months.  Here you will find cozy loungewear in beautiful earthy tones for your favorite little one to sleep or play, as well as stylish and smart clothes for most occasions.  Our (almost entirely organic) baby collection is mama curated and carefully hand-selected for softness, quality stitching, and garment durability.

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